General terms and conditions
The present general terms and conditions apply to all orders placed on the website of the Grotte de la Salamandre. The Grande Salamandre SAS (which manages the tourist site of the Grotte de la Salamandre) reserves the right to adapt or modify at any time the present general terms and conditions. In case of modification, it will be applied to each order the general terms and conditions in force on the day of the order.
Availability of products
Our offer of products and prices are valid as long as they are visible on the site. The date of validation of the order corresponds to the date of the order in case of online payment by credit card.
Price
La Grande Salamandre SAS reserves the right to modify its prices at any time, but undertakes to apply the rates in force which have been indicated to you at the time of your order, subject to availability at that time.
Terms of payment and security
Payment by credit card is processed through secure bank servers from our partners. No banking information passes via the website of the Grotte de la Salamandre. Payment by credit card is therefore perfectly secure; your order will be so registered and validated upon acceptance of payment by your bank. The coordinates of your credit card are encrypted via SSL (Secure Socket Layer) protocol and never pass unencrypted over the network. The payment is directly made with the bank. We don’t have any access to these coordinates, and we do not keep them on our servers. This is why they are asked for each new transaction on our site.
Default of payment
La Grande Salamandre SAS reserves the right to refuse to honor an order from a consumer who has not paid totally or partially a previous order or with whom a payment dispute is being administered.
Responsibilities
La Grande Salamandre SAS cannot be held liable for breach of the contract, force majeure, disruption or total or partial strike notably postal services and means of transport and/or communications, flood, fire. In relation to the products purchased to meet the business needs, La Grande Salamandre SAS will incur no liability for all consequential damages because of present, loss of exploitation, loss of profit, damage costs, that may arise.
Right of withdrawal
In accordance with article L.121 – 16 et seq. of the Code of consumption, the consumer has a period of 14 days from the date of payment of his order, to ask the Exchange or reimbursement without penalty. Outside this time, no refund will be made.
Protecting your personnal data
We are concerned about protecting the data you entrust to us. Take note of our legal terms which details how we protect your personal data.
Complaints and Right to Mediation
For any complaints, please contact our customer service team via email at contact@grottedelasalamandre.com.
If you do not receive a satisfactory response within 60 days, you may refer the matter to the Tourism and Travel Mediator. The contact details and procedures for submitting a complaint can be found on their website: www.mtv.travel.